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Thank you for your interest in us. The following is a list of questions most frequently asked by our international customers. We think it will be helpful for you to see what our supporters from around the world want to know because chances are...you do too. If your questions are not answered by this FAQ page please feel free to contact us. Advanced Technical Questions Domain Registration Getting Started Hosting Policies   Advanced Technical Questions How do I access my online Control Panel? How do I access my Web Mail? How do I configure my Web Mail? Can you help me with my PHP scripting problem? Where can I find information on PHP scripting? Can you help me with mySQL? How do I configure mySQL. Domain Registration How do I register my domain name? How do I modify the information on my domain name? How do I delegate my domain name? What does DNS mean? I registered the wrong domain name. Can I change it? Getting Started How much will it cost to move my domain to your server? My site is currently hosted elsewhere. Can I move my domain to comoTechnologies? How do I set up an account? Do you accept international customers? How can I pay for my account? Will my site suffer downtime when moving servers? What types of services can I use my site for? Do you have a control panel? What free tech support do I get? What system CGI do I get? What is your Internet Connection Speed? What's Available On Your UNIX Servers? How do you I know if the domain name I want is available? Why don't you have unlimited Bandwidth with your packages? How long does it take to setup an account? What is DNS? Can I use FrontPage to design my site? Do I get Web Mail with my account? Can you register a Domain Name for me? Hosting Policies What are your Hosting Terms & Conditions? What is your SPAM policy? What is your Bandwidth Usage Policy? What is your billing policy?       How much will it cost to move my domain to your server? The only cost will be your new hosting package with us. Changing your domain's DNS is free. You will need to change the DNS via your account with your current domain registry.   My site is currently hosted elsewhere. Can I move my domain to comoTechnologies? Yes. You will need to change your current DNS server to reflect our server.   How do I set up an account? Visit our Hosting page, select the hosting package that suits your budget and then follow the 3 easy steps to registering a domain name and signing up for a hosting package.   Do you accept international customers? Yes we do. You can register your domain name here with us through TotalNIC.   How can I pay for my account? Payment is made through PayPal. You will need to join PayPal but this can be done on signing up with us and it is totally FREE to join. See www.PayPal.com for further information.   Will my site suffer downtime when moving servers? No it shouldn't. When you sign up with us you will be given your server space within 24hrs after which you will be able to load your site onto our server. Once you are happy with the new setup you can then cancel your hosting with your other provider.   What types of services can I use my site for? You can use your site for any business or service that is deemed legal in your country of residence or in the 50 states of the U.S.A.   Do you have a control panel? We have without a doubt the best control panel, also known as our Web Panel. You will be able to access it at http://www.yourdomain.com/controlpanel when you have changed your domain over to our servers.   What free tech support do I get? Support is provided free for problems with logging into accounts, and configuration issues. For specialty issues concerning cgi or other programming concerns we will provide techinical troubleshooting at the rate of US$85 an hour.   What system CGI do I get? We provide numerous system CGI programs for all UNIX accounts via your Live Web Panel.   What is your Internet Connection Speed? We have a reduntment OC-3 connection to MAE-WEST. A n OC-3 provides us with 155 mega bits per connection speed which is equivalent to more than 100 T-1's or 3 DS-3's.   What's Available On Your UNIX Servers? FTP Access PHP (Latest Version) MySQL (Lastest Version) Tel-Net Access (Upon Need Shown SSH Access (Always Available) Popular MIME types CGI-BIN access Perl, Sendmail, and most other popular cgi related proprams. Real Audio HTTP streaming Live Web Panel A live web panel to set up FTP, e-mail, file permissons, system cgi, java chat and much more Anonymous FTP Custom error pages Web Site statistics reports Server side log analyzers Web administered shopping cart   How do you I know if the domain name I want is available? Use the domain name lookup form located at http://comotechnologies.totalnic.net.au/fullrego.cgi?do=whois to see if your domain name is available.   Why don't you have unlimited Bandwidth with your packages? Unlimited Bandwidth is a myth. We offer a minimum of 1 Gig per month which we believe is more than sufficient for small sites. There are hosting companies that promote unlimited Bandwidth knowing that small sites will never reach 1 Gig per month let alone 10 or more Gig. It is merely an advertising ploy.   How long does it take to setup an account? It usually takes less than 24 hrs to setup your new account. However it may take a little longer if you have trouble changing your domain DNS to our servers. If you register your domain through TotalNIC, which can be done through us (see Step 1 on the Hosting Page), the whole process can take less than 12 hours to complete.   What is DNS? The DNS is the Domain Name Server on which your site resides. The DNS must match the information given to you by your hosting server provider.   Can I use FrontPage to design my site? Yes. FrontPage extensions are included free upon request.   Do I get Web Mail with my account? Yes. You can configure your Web Mail via the Control Panel which can be accessed at : http://www.yourdomain.com/controlpanel   Can you register a Domain Name for me? Unfortunately no. Registering is simple and takes only minutes. Please visit Step 1 on our Hosting page and select either the US$ or A$ option.   How do I register my domain name? Visit Step 1 of our Hosting page. There you will find 2 links. One for registering US$ and the other in A$. Select one. Then select the Register link. Type in your preferred domain name and follow the instructions. You will be the proud owner of your own domain name within minutes.   How do I modify the information on my domain name? If you registered your domain name through TotalNIC you would have been given a username and password to access the system which will display your details and the details of your domain name. If however you registered using another registry entity you will need to contact them to change your details.   How do I delegate my domain name? If you registered your domain name through us your DNS would have been delegated to our server by default. Otherwsie you will need to contact your registry holder to request a change to the DNS.   What does DNS mean? The DNS is the Domain Name Server on which your site resides. The DNS must match the information given to you by your hosting server provider.   I registered the wrong domain name. Can I change it? Unfortunately no. Once you have purchase a Domain Name you can not change it. To obtain the correct name you must again go through the registration procedure and pay the registration fee once again.   How do I access my online Control Panel? You can access your Control Panel at: http://www.yourdomain.com/controlpanel You will be asked for your username and password which you can find on the email sent to you on signing up to our hosting services.   How do I access my Web Mail? You can access your Web Mail through your Control Panel which can be found at: http://www.yourdomain.com/controlpanel   How do I configure my Web Mail? You must access your Web Mail via your Control Panel. Check the help guides with each section of the Mail menu for assistance.   Can you help me with my PHP scripting problem? Yes we can help you. We have programmers who can assist you with any problems you may have. Please contact us for costs involved.   Where can I find information on PHP scripting? You can visit http://www.php.net for further information.   Can you help me with mySQL? Check out the mySQL homepage at http://www.mysql.com   How do I configure mySQL. Log on to your Control Panel. Click MySQL. You will first need to create a database then create a user. Add the user to the database which can be done by selecting the appropraite user from the drop down box located in the middle of the page. The username you will create will have the prefix of your main account login name.e.g. if your main account is called test and the mySQL user you created is called computer your mySQl user will be called test_computer.   What are your Hosting Terms & Conditions? Hosting Terms & Conditions comoTechnologies.com,hereinafter referred to as CT, reserves the right to refuse service or cancel existing accounts for any reason at anytime. In the event of an account cancellation by CT or the customer, CT will not issue a refund for any unused portion of the remaining hosting fees. CT reserves the right to change its fees and hosting terms and conditions at any time. CT is not responsible for any loss in revenue, traffic, or data caused by server down time or failure, or by domain name transfers, or any other mechanical or human error. CT hosting packages do NOT permit the following practices. Any site hosted on the MT servers found to be partaking in the following will be immediately shutdown. CT reserves the right to modify this list at any time. - Sending SPAM email regardless of the outgoing mail server used - Trasmitting and posting material protected by copyright - Transmitting and posting material in violation of any U.S. law - Transmitting and posting material in viloation of any Australian law CT customers are bound to all systems policies not specifically listed within this agreement and can be found in the Policies section of the faq page. Accounts acting in violation of any of these system policies will result in immediate cancellation without refund or further access to the files remaining on the server. This agreement is not transferable. The customer agrees to indemnify and hold harmless CT from any claim resulting from a breach of these terms. This agreement shall be governed by the laws of the State of New South Wales, Australia. Legal actions arising out of these Terms & Conditions will be litigated in the Courts of New South Wales, Australia. Both CT and it's customers consent to jurisdiction in New South Wales, Australia. This agreement constitutes the entire agreement between the perties hereto.   What is your SPAM policy? Sending SPAM email from comoTechnologies' servers is strictly prohibited. Sites found violating this policy will be immediately shut-down with no refund given for any prepaid unused services. Access to files left on the server will also be denied.   What is your Bandwidth Usage Policy? All hosting packages are formulated to provide adequate bandwidth for most normal sites. If a site uses bandwidth in excess of it's allocated resource the customer will be charged US$8.50 per GB per month or part thereof. Customers will be notified once the bandwidth allocation has been breached for additional payment. Failure to pay for any excess Bandwidth will result in an imediate block placed on the site until payment has been made. These terms are not negotiable.   What is your billing policy? Billing is automated through your PayPal account monthly. If the customer has changed or cancelled their PayPal account they must notify comoTechnologies immediately to arrange an alternative payment method. Failure to do so will result in a block placed on the site until all monies have been recovered. This policy is not negotiable.     Powered by